Booking Condition

At Hello Vietnam, we aim to provide a seamless and memorable travel experience. Please review our booking policies to ensure clarity and confidence in your journey with us.

1. Validity
   All prices, services, and itineraries are confirmed at the time of booking. Should there be any necessary changes due to government regulations, fuel surcharges, or supplier adjustments, we will notify you promptly and work with you to accommodate these changes.
2. Payment & Credit
   Payments can be made via bank transfer, credit card, or other agreed methods. All transactions are processed in US Dollars (USD). Any transaction fees incurred will be the responsibility of the client.
3. Deposit & Balance Payment
   A deposit of 50% of the total tour price is required upon confirmation to secure your booking. The remaining balance is payable upon arrival, making your check-in and start of the tour hassle-free.
4. Cancellation Policy
   We understand that plans can change unexpectedly. Please notify us in writing if you need to cancel:

• More than 30 days before departure: Full refund of all payments made, minus the non-refundable 50% deposit.
• 15 to 30 days before departure: 50% of the total tour price will be retained as a cancellation fee.
• 7 to 14 days before departure: 75% of the total tour price will be retained as a cancellation fee.
• Less than 7 days before departure or no-show: 100% of the total tour price will be charged; no refunds will be provided.

Please note that some components of your booking – such as flights, special events, or peak-season accommodations – may have stricter or non-refundable terms, which will be communicated at booking.

5. Itinerary Changes
   While we strive to operate the tour as planned, unforeseen circumstances like weather, operational challenges, or local conditions may require adjustments. We will inform you promptly of any changes and provide suitable alternatives to ensure your comfort and enjoyment.

6. Refunds
Refunds, where applicable, will be processed in USD through the original payment method. Please allow up to 14 business days for the refund to reflect, depending on banking procedures. Non-refundable services, such as flights or special events, may affect the final refund amount.